Privacy Policy

Last Updated: 20 May 2026

Ottan Ltd (‘Ottan’/‘us’/‘our’/‘we’) is committed to protecting and respecting your privacy.

We created this Privacy Policy (‘Policy’) to provide you with information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website “https://www.ottan.co.uk” (‘Website’). The services we provide to you (including the Website, and the content) will be called the ‘Services’. By accessing or using our services, you acknowledge that you have read and understood this Policy. Where we rely on your consent to process personal data, we will obtain that consent separately.

This website is not intended for individuals under the age of 18. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected such data without appropriate authorisation, we will take steps to delete it.

IF YOU DO NOT AGREE WITH THIS POLICY, DO NOT ACCESS OR USE OUR SERVICES OR INTERACT WITH ANY OTHER ASPECT OF OUR BUSINESS.

1 Who are we?

Ottan Ltd is a UK-registered biotechnology and materials innovation company (company number 14745778), whose registered office is at 3 Ellerton Court, Avenue Crescent, London W3 8EU. We operate the website at www.ottan.co.uk.

We are the data controller in respect of personal data collected through this Website and in connection with our products and services. We are committed to protecting the personal information you share with us and handling it responsibly in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018 (“DPA 2018”).

2 What types of personal data do we collect about you?

“Personal Data” means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name and last name.
Contact Data includes billing address, email address and telephone number.
Financial Data, processed securely via our payment service providers, we do not store full card details.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences and the content of any messages, enquiries or feedback you send us.
Legal Data includes records of consent, Terms of Services acceptance, cookie preferences, and audit logs.
CV Data includes information you provide when applying for a position with us.

If you fail to provide necessary personal data to us (we will let you know when this is the case, for example, by making this information clear in our registration forms), we may not be able to provide you with our goods and/or services.

3 How do we collect your personal data?

When you use our Services or interact with us through some other means we collect personal data either directly from you or through you. This information is divided into three main categories: (1) information you provide to us directly, (2) information we automatically collect from you, and (3) information we collect from third parties.

3.1 Data provided by you directly

We may collect personal data from you when you enter or send us information such as when you:

Contact us: If you contact us directly, we might collect your Identity Data and Contact Data in order to reply to you.
Apply for a position: During the hiring process, we might ask you to send us your cv and we might contact with your previous employer to verify your employment.
Request Marketing Communications: During the registration process for creating an account, you will be asked to indicate your preferences for receiving direct marketing communications from us.
Give us reviews, feedback, or other user-provided content: We collect and use your information when you provide reviews on our social media pages, reach out to us through our customer support channels or through surveys we send out. This may include Identity Data and Contact Data.

3.2 Information we collect from you automatically

When you visit the Website we automatically collect certain technical information, including: IP address and device identifiers; browser type and version, operating system and platform; time zone setting, pages visited, links clicked, and referring URLs; cookie identifiers and similar tracking data (see below).

We collect this information using cookies, log files, web beacons, tags and pixels. You can find further information about managing your cookie preferences in our Cookie Policy, available on the Website.

3.3 Information we collect from third parties

We will receive personal data about you from various third parties and public sources:

Technical Data is collected from analytics providers (such as Google - outside the UK); advertising networks (such as Google Ads - outside the UK); and search information providers (such as Google - outside the UK).
Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services.

The information we receive depends on the settings, permissions and privacy policy controlled by that third-party service. You should always check the privacy settings and notices in these third-party services to understand what data may be disclosed to us or shared.

4 How and why do we use your personal data?

4.1 Legal basis

We're required by GDPR and UK GDPR to tell you the legal reasons we have for processing your personal data. Here's why we might use your information:

Consent: We may use your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose.
Performance of a Contract: We may use your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request before entering into a contract with you.
Legal Obligations: We may use your information to follow the law, work with legal bodies, defend our rights, or show evidence in court.
Legitimate Interests: We may use your information where it is necessary to conduct our business and pursue our legitimate interests, for example, to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

4.2 Purposes for which we will use your personal data

Fulfilling orders and managing customer accounts: We collect identity, contact, legal, and marketing and communications data for this purpose. The legal basis is performance of a contract with you.
Processing payments: We collect identity, contact, legal, marketing and communications, and financial data. The legal basis is performance of a contract with you.
Managing our relationship with you, including notifying you about changes to our terms or policy, and dealing with your requests, complaints and queries: We collect identity, contact, marketing and communications, other personal information you provide us with, and legal data. The legal bases are performance of a contract with you, compliance with a legal obligation, and legitimate interests (keeping our records updated and studying how customers use our products and services).
Administering and protecting our business and website, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data: We collect identity, contact, and technical data. The legal bases are compliance with a legal obligation and legitimate interests (running our business, providing administration and IT services, network security, preventing fraud, and in the context of a business reorganisation or group restructuring exercise).
Using data analytics to improve our website, services, marketing, customer relationships and experiences: We collect technical data for this purpose. The legal basis is legitimate interests (defining types of customers for our products and services, keeping our website updated and relevant, developing our business and informing our marketing strategy).
Delivering relevant website content and online advertisements and measuring or understanding the effectiveness of advertising we serve to you: We collect identity, contact, profile, marketing and communications, and technical data. The legal basis is legitimate interests (studying how customers use our products and services, developing them, growing our business and informing our marketing strategy).
Sending relevant marketing communications and making personalised suggestions and recommendations about goods or services that may be of interest to you: We collect identity, contact, marketing and communications, and legal data. The legal basis is consent, having obtained your prior consent to receiving direct marketing communications.
Disclosures and other activities necessary to comply with legal and regulatory obligations, including recording and demonstrating evidence of your consent where relevant: We collect identity, contact, marketing and communications, technical, and legal data. The legal basis is compliance with a legal obligation.

5 Marketing

5.1 Direct Marketing

You will receive marketing communications from us if you have requested information from us or purchased Services from us and you have not in of receiving the marketing. Marketing communications may include information about new features, updates, promotions, and subscription offers relating to Ottan.

We may use your Identity, Contact Data to personalise marketing communications where you have consented to receive them.

5.2 Third-Party Marketing

We do not sell your personal data. We will not share your personal data with third parties for their own direct marketing purposes without your explicit consent.

5.3 Opting out of Marketing

You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us via info@ottan.co.uk.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes.

6 Analytics and Online Tracking

We work with certain other parties (including analytics companies) to provide us with information regarding traffic on and use of the Services. Some of these parties collect information when you visit the Services or other online websites and services. These other parties set and access their own tracking technologies (including cookies, embedded scripts, and web beacons) and may otherwise collect or have access to your IP address or other unique identifiers, log information, and related information about you. On our Website, we may use Google Analytics. Google’s data practices are set out in its privacy policy available at https://policies.google.com/privacy .

We do not control the information collection, use, or sharing practices of such parties, and we encourage you to consult their online policies. Some other parties may collect information about your online activities over time and across different websites when you use the Services.

7 Cookies and other tracking technologies

A cookie is a small text file placed onto your computer or browser when you visit our Website. We use cookies, web beacons, action tags and single-pixel gifs on our Website to help us recognise you and store information about your preferences or past actions. For further information, including how to disable cookies, please see our Cookie Policy.

8 Who do we share your personal data with?

In delivering our Services to you, we may share your personal data with:

Third parties in order to undertake various activities or services on our behalf in supporting our Services. They include:
- Our Suppliers: e-commerce and payment processing providers; email marketing platforms (e.g. Mailchimp); analytics providers (e.g. Google Analytics — see https://policies.google.com/privacy); cloud storage and IT infrastructure providers; delivery and logistics partners.
- Financial Institutions: for the completion of payments related to the products and services you have purchased from us.
- If our business enters into a joint venture, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, or new business partners or owners or their advisors.
- We may use the information that you provide if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or to enforce the relevant terms of service and any other agreement; or to protect our rights or the rights of third parties.
- We may share your personal data with credit reference and fraud prevention agencies when you order or purchase services. This may include details such as your name, address, and account information. These agencies may record a "footprint" of the search. If inaccurate or fraudulent information is detected, it may be shared with fraud prevention agencies (FPAs) and law enforcement.

We will only provide these third parties with the minimum amount of personal data they need to fulfil the services requested or to fulfil our legal obligation. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

9 International transfers

Some of our service providers are located outside the United Kingdom and European Economic Area, including Türkiye. Where we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with UK data protection law.

Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:

We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data. A list of countries the UK currently has adequacy regulations in relation to is available here. We rely on adequacy regulations for transfers to the following countries: e.g. European Union.
We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement or International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers; or
a specific exception applies under UK laws.

10 How do we keep your information safe?

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:

only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
using secure servers to store your information; verifying the identity of any individual who requests access to information before granting them access to information;
using Secure Sockets Layer (SSL) software to encrypt any information you submit to us via any forms on our website and any payment transactions you make on or via our Website; and
pseudonymisation of passwords.

However, despite our efforts to secure your information, no electronic transmission over the Internet or information storage technology can guarantee 100% security. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or unauthorised third parties will not be able to bypass our security measures and access, steal, modify, or collect your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. It is essential that you only access our Services within a secure environment.

11 How long do we keep your personal data?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
when you make an enquiry or correspond with us for any reason, whether by email or via our contact form, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 6 (six) further months, after which point we will delete your information.
we will keep your personal data for as long as we have a contract with you. If you delete your user account, we will retain your data for a further 90 days and then securely delete it.
The following service-specific retention periods also apply: marketing opt-in records for the duration of the marketing relationship, plus a reasonable period thereafter to evidence consent; technical / analytics data: typically up to 26 months, in line with Google Analytics defaults.
In some circumstances you can ask us to delete your data: see “What are your legal rights” section below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

12 What are your legal rights?

You have a number of rights under data protection laws in relation to your personal data. You have the right:

Right to access: You have the right to request a copy of your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Right to rectification: You can ask us to change or complete any personal data we hold about you which is inaccurate or incomplete, though we may need to verify the accuracy of the new data you provide to us.
Right to be forgotten/erasure: Under certain circumstances, you have the right to ask us to delete any personal data we hold about you. Please note that there may be situations where we must retain your personal data after a request for erasure where we have a lawful basis for doing so.
Right to restrict the processing of your personal data: You can request us to restrict our use of your personal data if you do not believe your data is accurate, you believe the data processing is unlawful but you do not want us to delete the data, we no longer need the data for its intended purpose but you require it for the establishment, exercise or defence of a legal claim, or you have objected to our use of your personal data and want us to restrict its use until we have decided your objection. To exercise this right, please contact us at info@ottan.co.uk. Please note that in-app restriction controls are not currently available; all restriction requests must be submitted by email.
Right to object to the processing of your personal data: You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). Please provide us with any information that you can based on which you believe your interest overrides ours. If you do, we shall reassess our legitimate interest based on the new facts that you have provided and if granted will stop using your personal data for this purpose. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object. When objecting to our use of your personal data for direct marketing purposes we shall stop using your data for such purposes.
Right to request the transfer of your personal data to you or to a third party: When you request this, we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Right to object to automated decision-making and profiling: You have the right to be informed about the existence of any automated decision-making and profiling of your personal data, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you.
Withdrawal of Consent: Whenever you have given your consent to the processing of your personal data, you can withdraw that consent at any time, doing so is free of charge. You can withdraw your consent directly in your account settings or otherwise at the bottom of any marketing communication that we send you. Please note that you can also withdraw consent for each communication channel separately, including email, text messages (SMS), allowing you to manage your preferences with precision.

If you wish to exercise any of the rights set out above, please contact us at info@ottan.co.uk,.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, in certain circumstances we reserve the right to charge a reasonable fee if your requests are clearly unfounded or excessive.

13 How do we communicate with you?

We may contact you through email or via your phone number.

14 How can you submit a query or a complaint?

We are always happy to answer your queries regarding privacy. Please contact us by sending an e-mail to info@ottan.co.uk. If you have a complaint, please get in touch with us so that we can resolve any concerns.

If you are located in the UK, you also have a right to lodge a complaint with the Information Commissioners Office if you believe your personal data has been processed in a way which does not comply with the applicable law. You may call the ICO helpline on 0303 123 1113 or visit their website here.

If you are located in the EEA and you believe we are unlawfully processing your personal information, you may also complain to your Member State data protection authority.

15 Contact Details

If you have any general questions about the Website or the information we collect about you and how we use it, you can contact us directly via info@ottan.co.uk.

16 Our Policy Towards Children

We Our Services are intended solely for users aged 18 and over. By using our Website or contacting Us, you confirm that you are at least 18 years of age. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a user is under 18, or that we have collected personal data from a person under 18 without appropriate authorisation, we will take immediate steps to suspend the account and securely delete the associated personal data.

We If you are a parent or guardian and believe your child under 18 has created an account or provided personal data to us, please contact us at info@ottan.co.uk. We will investigate and act promptly.

As our Services are intended for users aged 18 and over, we do not provide specific child-oriented data rights mechanisms. Adults who have inadvertently provided data on behalf of a minor should contact info@ottan.co.uk to request deletion.

17 Links to third-party websites

Our Services may contain links to other external websites. We aren’t responsible for the practices, policies or content of such websites and suggest that you check their privacy policies to ensure that you are happy to continue browsing. We do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services or applications.

We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties including other websites, services, or applications that may be linked to or from Services. You should review the policies of such third parties and contact them directly to respond to your questions.

18 Changes to our Policy

We update and amend our Policy from time to time.

18.1 Minor changes to our Policy

Where we make minor changes to our Policy, we will update our Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Policy from its effective date onwards.

18.2 Major changes to our Policy or the purposes for which we process your information

Where we make major changes to our Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible).

We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.

Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.